Refund Policy

Individual online courses (Harboring Hope, Hope for Healing)

If the participant is not satisfied with the course, the participant is eligible to a 100% refund, excluding shipping, after he or she completes the course, subject to the following: the participant must have attended at least 80% of group meetings and must request the refund within 21 days of the end of the course. The participant is not eligible for a refund if he or she has not completed the course. Installment Plan payments made monthly for online courses are not a subscription. They are in place of one single up-front payment.

Couple's online courses (EMS Online)

If both spouses are not satisfied with the course, they are eligible to a 100% refund, excluding shipping, after they complete the course, subject to the following: both participants (both spouses) must have attended at least ten out of the thirteen group meetings and they must request the refund within 21 days of the end of the course (Week 13). The participants are not eligible for a refund if they have not completed the course. Installment Plan payments made monthly for online courses are not a subscription. They are in place of one single up-front payment.

EMS Weekend (Emergency Marital Seminar Weekend)

EMS Weekend registrants are entitled to a full refund if cancelling within seven calendar days of their original purchase date as long as this cancelation date is at least three weeks prior to the EMS Weekend start date. After the seven day period, the $1,000 deposit becomes non-refundable. Cancellations within three weeks before the EMS Weekend start date are not eligible for refund and all future Installment Plan payments must be completed on schedule.

Changing dates to an earlier EMS Weekend:

In the event a cancellation occurs in an earlier month, participants may be given an opportunity to attend an EMS Weekend prior to the one they purchased. Participants who agree to move to an earlier month are still eligible for changing their date to a later EMS Weekend, as outlined in the next paragraph, if:

  1. They have not previously used their one-time move and,
  2. They request the change no later than the Friday three weeks prior to the EMS Weekend they moved to.

Changing dates to a later EMS Weekend:

Participants can change to a later EMS Weekend a maximum of one time with their payment transferring to that new EMS Weekend if they request the change no later than the Friday three weeks prior to the EMS Weekend they originally purchased. Participants who change to a later date are no longer eligible for a cancellation refund. However, they are still eligible for the satisfaction guarantee refund as outlined in the next paragraph.

If both you and your spouse are not satisfied with our services at EMS Weekend after attending all three days, then on the Sunday of your seminar, the third day, both speak directly with Rick Reynolds to request a refund and you will receive a 100% refund. This must specifically be requested from Rick in person on the third day of your seminar and no later.

Installment Plan payments paid monthly for EMS Weekend are not a subscription. They are in place of one, single up-front payment. The initial deposit of the Installment Plan is charged immediately and the Installment Plan payments continue one month from the purchase date until all installments of the Plan have be paid.

Recovery Library Membership Cancellations

Members who do not wish to continue their membership to the Recovery Library can cancel at any time on their user account page or in writing, or via email. When cancelling, you will continue to have access to the Recovery Library for the remainder of the subscription length. After the subscription period is over, your membership will not renew. No refund will be given for time remaining at the time the membership was canceled.

Sex & Intimacy Retreat

All of the purchase price except $500 is refundable until two weeks prior to the start date of the Retreat. No refunds are issued within two weeks of the Retreat.




Last modified: July 16, 2019