Refund Policy

Individual online courses (Harboring Hope, Hope for Healing)
If the participant is not satisfied with the course, the participant is eligible to a 100% refund, excluding shipping, after he or she completes the course, subject to the following: the participant must have attended at least 80% of group meetings and must request the refund within 21 days of the end of the course. Please note that monthly charges for online courses are not a subscription. Monthly charges are part of a payment plan in place of one single up-front payment.

Couple’s online courses (EMS Online)
If both spouses are not satisfied with the course, they are eligible to a 100% refund, excluding shipping, after they complete the course, subject to the following: both participants (both spouses) must have attended at least ten out of the thirteen group meetings and they must request the refund within 21 days of the end of the course (Week 13). Please note that monthly charges for online courses are not a subscription. Monthly charges are part of a payment plan in place of one single up-front payment.

EMS Weekend (Emergency Marital Seminar Weekend)
Participants are entitled to a full refund up to 21 days prior to EMS Weekend, with the last business day being Friday three weeks before EMS Weekend. During the 14-21 day period prior to EMS Weekend, the deposit becomes non-refundable. This means participant will receive any payments paid less $1000. This is valid up to Friday two weeks before EMS Weekend. From two weeks and closer before the EMS Weekend Retreat, meaning after the close of business on the Friday two weeks before EMS Weekend, no refund will be issued including future payment plan payments which must be completed.

Changing dates to a later EMS Weekend: Participants can change to a later EMS Weekend a maximum of one time with their payment transferring to that new EMS Weekend if they request the change no later than the Friday two weeks prior to the EMS Weekend they originally purchased. Participants who change to a later date are no longer eligible for a cancellation refund. However, they are still eligible for the satisfaction guarantee refund as outlined in the next paragraph.

If both you and your spouse are not satisfied with our services at EMS Weekend after attending all three days, then on the Sunday of your seminar, the third day, both speak directly with Rick Reynolds to request a refund and you will receive a 100% refund. This must specifically be requested from Rick in person on the third day of your seminar and no later.

Recovery Library Membership Cancellations
Members who do not wish to continue their membership to the Recovery Library can cancel at any time on their user account page or in writing, or via email. When cancelling, you will continue to have access to the Recovery Library for the remainder of the subscription length. After the subscription period is over, your membership will not renew. No refund will be given for time remaining at the time the membership was canceled.

Sex & Intimacy Retreat
All of the purchase price except $500 is refundable until two weeks prior to the start date of the Retreat. No refunds are issued within two weeks of the Retreat.




Last modified: March 10, 2017